The rules, for everyone.

1What Tasriha is

Tasriha is a tool for beauty businesses (barbers, salons, beauty institutes, nail bars, hammams…): a live queue and an appointment book, on the phone.

Tasriha is not a party to the service between you and the shop. The haircut, the treatment, the price, the welcome and the actual timing are the shop’s business. You pay the shop, as before.

Tasriha is published by SIRTECH SARL:

Publisher

SIRTECH SARL, a limited liability company under Algerian law.

The team

Based in Spain.

Registered office

[TO COMPLETE by the operator: registered office address in Algeria]

Trade register

[TO COMPLETE by the operator: trade register (RC) number]

Contact

contact@tasriha.app

2Your account

• An account is a phone number and a password. One account per person, with your own number.
• Keep your password to yourself. We will never ask you for it, not by phone and not on WhatsApp.
• To take a number, book, keep a salon as a favourite or rate a visit, you need an account with a password. The salon can still add you to its queue at the counter, without an account.
• Forgot your password: you send us a reference from your own WhatsApp. That proves the number is yours. We send back a link that works once.
• If you think someone knows your password, change it: all your sessions close.

3For customers

• Tasriha is free for customers, for good.
• One number at a time per shop.
• Give your real first name and your real phone number. No fake numbers, no numbers taken to block the queue.
• Not coming any more? Leave the queue or cancel your appointment. The place goes to someone else.
• An appointment is a request: the shop may confirm it or turn it down. It may also cancel it if it can no longer see you: you are told.
• Each shop sees your visits and no-shows with them. It may turn down a booking because of repeated no-shows.
• Respect the shop, its team and the other customers.

4For shops

• Your information must be true: name, trade, address, hours, prices.
• Your photos must be yours, or you must have the right to publish them. Ask the people in them for their consent.
• Your prices are yours. Tasriha shows them, does not set them, and takes no commission.
• You answer for the service given in your shop, and for the people you invite to your team.
• Keep your counter code secret. Change it when someone leaves the team.
• Your customers’ names and numbers are only for serving them. No advertising, no selling, no shared lists.

5Subscription and payment

• 30 days’ free trial when you sign up, no card.
• After that, you pay up front for 1, 3 or 12 months. The price is announced before any payment; beta members get a price reserved for them (see The beta).
• You pay by CIB or Edahabia card through Chargily, or with a code bought by CCP or BaridiMob transfer. The money is collected by SIRTECH SARL, in Algeria.
• Nothing renews by itself. No direct debit, ever.
• We warn you before the end. After a short grace period, the shop is paused: the queue and bookings stop, the page leaves the lists. Nothing is deleted. One payment turns everything back on.
• A paid period is not refunded, unless the mistake is ours or the law provides for it. Paid twice, or something went wrong? Write to us: we fix it.
• A code works once. It cannot be exchanged for money.
• Need an invoice? Ask for it with your payment reference.

6Reviews

• One review per finished visit, only after you have been to the shop.
• Write what happened, honestly. Your first name is shown with your review.
• The shop may reply in public. It cannot delete a review.
• Tasriha may hide a review that is insulting, false, off-topic, or gives out someone’s personal information.

7What is not allowed

• Creating accounts in bulk, or taking numbers with a bot.
• Holding a place in a queue without coming, or with someone else’s number.
• Getting into someone else’s account, a shop’s counter, or the administration.
• Copying the site in bulk, overloading it, or trying to break it.
• Publishing content that is illegal, hateful, misleading, or not yours.

8The service

• We do everything we can to keep Tasriha working at all hours. But we cannot promise it never stops: an outage, an update, a network down.
• The waiting time shown is an estimate. The real queue depends on the shop: a haircut can take longer than planned.
• A notification may arrive late, or not at all, depending on your phone and your network. Keep an eye on your number.
• The service may change: we add, we improve, and sometimes we remove a feature.

9Liability

• Tasriha is provided as it is. We are not responsible for the service given in a shop, a turn missed because of an estimate, a closed shop, or a haircut you did not like.
• For a shop, if we are found liable, our liability is limited to the amount paid to Tasriha over the last 12 months.
• Nothing here limits what the law forbids limiting, such as gross negligence on our part.

10Suspension and closing

• We may suspend an account or a shop for abuse, fraud, fake content or breaking these rules. We warn first when we can.
• You can leave whenever you like: delete your account in “My data”. If you run a shop, close it first.
• What we keep afterwards is described in the privacy policy.

11Governing law

• For users in Algeria, these terms are governed by Algerian law.
• If we disagree, write to us first: we look for an amicable solution. Otherwise, the dispute goes before the competent Algerian courts.
• If you live elsewhere, the rights your own country’s law gives you as a consumer always apply.

12Changes

• These terms may change. Each version is dated at the top of the page.
• An important change is announced in the app before it applies. If you do not agree, you can delete your account.

13Contact

A question, or a request about your data or these rules: write to contact@tasriha.app, with the phone number on your account.

We answer in French, Arabic or English.